Mutka-Vierula, Kristiina ; Rantalainen, Sirkku ; Råtts, Saija
Language of Instruction:
Finnish
Learning Outcomes
Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.
Student's Workload
- lectures and guided practice 24 h
- independent work 30 h
Prerequisites / Recommended Optional Courses
No previous studies are required.
Contents
- Concept of business etiquette
- Greeting people, making introductions, small talk, etc. in various situations
- Job interviews, meeting, various types of festive events
- Communication using various tools
- Dress codes and other forms of expression
- Table manners
- Business gifts and other ways to show appreciation
- Observation of cultural differences
Recommended or Required Reading
- material provided by the teacher
Mode of Delivery / Planned Learning Activities and Teaching Methods
- lectures and guided practice, group work, visit/visiting lecturer
- independent work
Assessment Criteria
Excellent (5): The student has carried out work to an excellent standard and participated actively and constructively. Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.
Good (4-3): The student has carried out work well and participated actively. Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.
Satisfactory (2-1): The student has carried out work and participated as instructed. Students can function according to etiquette in different situations in the business and working life as well in various festive events.
Assessment Methods
- portfolio, learning diary or report and presentation
- active participation in teaching