Students will understand the central role of quality management as an operating model for personnel in elderly care. They understand the role of the quality management system in the development of elderly care and in risk management, and they will be competent in applying quality management methods and tools in their own work. Students will also understand the significance of evaluation and measurement in the development of elderly care. They will be able to plan and implement quality management activities together with elderly care personnel and become competent in evaluating the quality of services and in using a variety of quality management tools.
Student's Workload
Will be announced at the beginning of the course.
Prerequisites / Recommended Optional Courses
No previous studies are required.
Contents
Important concepts and core processes in quality management in elderly care
Balanced Score Card
Quality management systems, EFQM and ITE
Research and development: 1 cr
Recommended or Required Reading
See the literature on Eldelry care management and finances.
In addition: Niiranen V., Stenvall J. & Lumijärvi I. 2005. Kuntapalvelujen tuloksellisuuden arviointi (BSC) (assigned parts)
EFQM Excellence Model
Other current literature as indicated by the lecturer.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, assignments, development assignment during the practical training period
Assessment Criteria
Grading will be announced during the course.
Assessment Methods
Active participation in lectures and assignments. The grade is based on two parts: examination (50 %) and development assignment (50 %). (Numerical assessment 1-5)