Quality management
| Structure Type: | Course |
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| Code: | KE16C082200 |
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| Type: | Elective |
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| Level: | Bachelor |
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| Credits: | 3.0 points |
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| Responsible Teacher: | Turunen, Tero |
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| Teacher Team: | Imppola, Jorma |
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| Language of Instruction: | English |
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Learning Outcomes
- Student can define different quality ideologies.
- Student can explain the basic concept of quality control.
- Student can use the common quality tools.
- Student can identify quality costs and their significance.
- Student can present different quality systems and their structure and criteria of different quality awards
Student's Workload
- Lectures and seminar 30 h, independent studying including writing assignment 50 h
Prerequisites / Recommended Optional Courses
No previous studies are required.
Contents
- Factors affecting the quality
- The history of quality control
- Measuring quality and quality meters
- Service quality
- Seven basic tools of quality
- ISO 9000, and quality awards (Malcolm, Balridge, EQA)
- Quality costs (internal and external)
- Total Quality Management TQM
Recommended or Required Reading
- Lecture materials
- Other material announced by the lecturer
Mode of Delivery / Planned Learning Activities and Teaching Methods
- Lectures 30 h
- Written assignment which is presented at the seminar during the last session 50 h
Assessment Criteria
Will be announced at the beginning of the course.
Assessment Methods
- Home exam 50%
- Written assignment and its presentation 50%
Work Placement
None.
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