Quality management

Structure Type: Course
Code: KE16C082200
Type: Elective
Level: Bachelor
Credits: 3.0 points
Responsible Teacher: Turunen, Tero
Teacher Team: Imppola, Jorma
Language of Instruction: English

Learning Outcomes

- Student can define different quality ideologies.
- Student can explain the basic concept of quality control.
- Student can use the common quality tools.
- Student can identify quality costs and their significance.
- Student can present different quality systems and their structure and criteria of different quality awards

Student's Workload

- Lectures and seminar 30 h, independent studying including writing assignment 50 h

Prerequisites / Recommended Optional Courses

No previous studies are required.

Contents

- Factors affecting the quality
- The history of quality control
- Measuring quality and quality meters
- Service quality
- Seven basic tools of quality
- ISO 9000, and quality awards (Malcolm, Balridge, EQA)
- Quality costs (internal and external)
- Total Quality Management TQM

Recommended or Required Reading

- Lecture materials
- Other material announced by the lecturer

Mode of Delivery / Planned Learning Activities and Teaching Methods

- Lectures 30 h
- Written assignment which is presented at the seminar during the last session 50 h

Assessment Criteria

Will be announced at the beginning of the course.

Assessment Methods

- Home exam 50%
- Written assignment and its presentation 50%

Work Placement

None.

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