Customer contacting project
| Structure Type: | Course |
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| Code: | KD07BMMA227 |
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| Level: | Bachelor |
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| Credits: | 3.0 points |
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| Responsible Teacher: | Viljamaa, Anmari |
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| Language of Instruction: | Finnish |
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Course Implementations, Planned Year of Study and Semester
| Curriculum | Semester | Credits | Start of Semester | End of Semester |
| LITAKO-2014 |
2 spring |
3.0 |
2016-01-01 |
2016-07-31 |
Learning Outcomes
The student can plan and carry out a small-scale sales project involving customer contacting for an actual client. The student can act responsibly in a project group.
Student's Workload
Total work load of the course: 80 h
- of which contact studies: 10 h
- of which autonomous studies: 70 h
Prerequisites / Recommended Optional Courses
Marketing studies in virtual enterprise activities, Customer Service
Contents
A contacting and sales project is carried out under supervision.
Recommended or Required Reading
Materials as required by the project.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Project learning.
Assessment Criteria
Excellent (5): The student has completed the project to an excellent standard and participated actively and constructively.
Good (4-3): The student has completed the project well and participated actively.
Satisfactory (2-1): The student has completed the project satisfactorily and participated as instructed.
Assessment Methods
Reporting 70 %, client evaluation 30 %, self-assessment accepted/not accepted.
Work Placement
None.
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