Oral communication
| Structure Type: | Course |
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| Code: | KF08AVI0600 |
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| Level: | Bachelor |
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| Credits: | 2.0 points |
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| Responsible Teacher: | Sarvikas, Helena |
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| Language of Instruction: | Finnish |
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Course Implementations, Planned Year of Study and Semester
| Curriculum | Semester | Credits | Start of Semester | End of Semester |
| SOSALA-2013 |
2 spring |
2.0 |
2015-01-02 |
2015-07-31 |
| SOSALA-2014 |
2 spring |
2.0 |
2016-01-01 |
2016-07-31 |
Learning Outcomes
Students will recognize the meaning of community and client communication for professional communication. They will be able to communicate professionally and understandably, taking into consideration the conditions set by the communicative situation. They will learn ways of influence others in oral communication situations. Students will appreciate cultural aspects of communication and learn to work together with people from other cultures. Students will have means to improve their communication skills further.
Student's Workload
Contact teaching 22 h, independent study 30 h.
Prerequisites / Recommended Optional Courses
No previous studies are required.
Contents
-General professional communication skills: listening, dialogue, addressing a meeting, justifying opinions, argumentation, influencing others, orienting others
-Conversations: brief meetings, negotiations, meetings, appraisal interviews, debates
Client communication skills: language for advising and counselling, language development, speech physiology, speech and voice disorders, supportive and compensatory speech strategies
Communication in communities: objectives and tasks, planning of communication, communication for management and leadership
Recommended or Required Reading
- Roivas, M.&Karjalainen, A-L. 2013. Sosiaali- ja terveysalan viestintä. Other material selected by the lecturer.
Mode of Delivery / Planned Learning Activities and Teaching Methods
Classroom discussions, individual and group exercixes. Observation and a written report of an interaction situation. Collaborative learning. This course is partly integrated with professional studies.
Assessment Criteria
Grade 1-2:
Students recognise some features of community and client communication. They approach communicative situations from the sender perspective and their contribution is scarce.
Grade 3-4:
In community and client communication, students understand the contents and meaning of the message from both sender and receiver perspectives. They recognise some features of various types of oral communication and contribute to oral communication situations. They make use of external and internal communication. In client work, they use empowering language registers and language for advice and counselling.
Grade 5:
Students are competent in all kinds of community and client communication. They evaluate and develop interaction and the communication environment. They take active part in oral communication, paying attention to the requirements of the interaction situation. Students have command over client communication tools for various target groups.
Assessment Methods
Active participation in all forms of study. Individual and group assignments (pass).
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