Maintenance and repair workshop operation

Structure Type:	Course
Code:	KC04BA60062
Type:	Free choise
Level:	Bachelor
Credits:	2.0 points
Responsible Teacher:	Saunamäki, Ari
Teacher Team:	Saunamäki, Ari ; Ylinen, Hannu
Language of Instruction:	Finnish

Course Implementations, Planned Year of Study and Semester

Curriculum	Semester	Credits	Start of Semester	End of Semester
KOTU-2016AUTO	3 autumn	2.0	2018-08-01	2018-12-31

Learning Outcomes

Upon completion of the course, student will
- understand the basics of repair shop designing.
- be able to compare repair shop equipment.
- be able to explain repair shop processes.
- be competent in interpreting common key figures in repair shop.
- know how to suggest procedures for improving the operations in a repair shop.
- be able to define environmental issues concerning repair shop operations.
- be able to justify the significance of customer service
- be able to seek information on the subject.

Student's Workload

Will be announced at the beginning of the course.

Prerequisites / Recommended Optional Courses

No previous studies are required.

- Structures of repair shops
- Repair shop networks
- Furnishings and equipment in repair shops
- Repair shop processes
- Repair shop cost calculations, profitability and rationalization
- Waste disposal
- Customer service in repair shops
- Terms of repair and consumer protection
- Sustainable development in car field

Mode of Delivery / Planned Learning Activities and Teaching Methods

- Lectures
- Exercises
- Group work
- Independent study
- Information search

Assessment Criteria

Grading will be announced during the course.

Assessment Methods

An examination/other way and trainings: 70/30
The presence (min 50%) and hour activity affect a grade.

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