Students will be able to analyze their own behavior as managers and specialists. They will be able to work as managers in work communities. They will identify different roles and their requirements in organizations and know the importance of interaction in organizations and their operation development processes. Students will know the dimensions of organization sub-consciousness and will get to know guiding with meaning. After the course students will be able to help customers in their value production chains
Student's Workload
Total work load of the course 135 h: of which
- scheduled studies 45 h
- autonomous studies 90 h
Prerequisites / Recommended Optional Courses
No previous studies are required.
Contents
- management techniques and models
- self-management
- organization sub-consciousness and guiding with meanings
- leadership and development of personnel
- management of customer relationships
- requirements of leadership in future
Recommended or Required Reading
- Robbins, S.E. 2005. Organizational Behavior. Prentice Hall.
- Foot, M. & Hook, C. 2005. Human Resource Management. Prentice Hall.
- Carnall, C. 2003. Managing Change in Organizations. Prentice Hall
- Juuti, P. 2006. Organisaatiokäyttäytyminen. Otava
- Juuti, P 2003. Johtaminen ja organisaation alitajunta. Otava
- Erämetsä, T. 2003. Myönteinen muutos. Tammi
- Storbacka, K. & Lehtinen, R. 2002. Asiakkuuden ehdoilla vai asiakkaiden armolla WSOY
Mode of Delivery / Planned Learning Activities and Teaching Methods
- lectures
- workshops and assignments
Assessment Criteria
The grading will be announced during the lessons
Assessment Methods
- active participation
- completed exercises
- exam