Business communication
| Structure Type: | Course |
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| Code: | KE16A094110 |
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| Type: | Compulsory |
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| Level: | Bachelor |
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| Credits: | 3.0 points |
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| Responsible Teacher: | Turunen, Tero |
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| Language of Instruction: | Finnish |
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Learning Outcomes
Students are able to act and communicate in spoken and written business communication situations. They can distinguish the cultural differences and act accordingly in business communication situations. They are able to:
• write business letters
• write invitations to different business occasions
• act in meetings and negotiations
• take care of travel arrangements and situations connected with business visits
• recognize and take into consideration different cultural business backgrounds
Student's Workload
Will be announced at the beginning of the course.
Prerequisites / Recommended Optional Courses
Business English
Contents
-- business writing
- oral business communication
- reporting
- Spoken and written business communication ( eg enquiries, requests for quotation, quotations, orders, order confirmations, complaints, collection letters )
- Product presentations
- Meetings, negotiations
- Intercultural communication in business
Recommended or Required Reading
Material provided by the lecturer
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, group work, independent study, web based learning
Assessment Criteria
Grading will be announced during the course.
Assessment Methods
Active participation and completion of the given course tasks within the given deadlines, self- evaluation, peer evaluation and written / oral feedback provided by the teacher.
Work Placement
None
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