Service design
| Structure Type: | Course |
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| Code: | KTAPM |
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| Type: | Compulsory |
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| Level: | Bachelor |
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| Credits: | 5.0 points |
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| Responsible Teacher: | Leikkari, Esa |
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| Teacher Team: | Liukkonen, Jaana |
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| Language of Instruction: | Finnish |
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Course Implementations, Planned Year of Study and Semester
| Curriculum | Semester | Credits | Start of Semester | End of Semester |
| KUMU-2015 |
3 autumn |
5.0 |
2017-08-01 |
2017-12-31 |
| KUMU-2016 |
3 autumn |
5.0 |
2018-08-01 |
2018-12-31 |
Learning Outcomes
Students will become aware of the experiential contact points and processes in services/events/productions. They will learn to understand the significance of space planning, product design and visual design as building blocks of experiential elements. Students will learn to plan and construct both narrative and physical frameworks for services. They will know how to develop and alter existing processes to accommodate customer and producer wishes and how to apply various methods and a customer-oriented approach to achieve this. Students will also learn to understand basic rules of business and various options in the development of services.
Student's Workload
Student's total workload 130 hours
Prerequisites / Recommended Optional Courses
No prerequisites
Contents
- planning events/productions and meeting user needs
- contact points in the service experience; planning contact points
- space and product design, visual design
Recommended or Required Reading
Students will be informed at the beginning of the course
Mode of Delivery / Planned Learning Activities and Teaching Methods
- lectures, assignments, group work for customers
Assessment Criteria
Grade 5. Students understands the possibilities of Service Design and can use the method to improve notably customers processes and facilities. Student can present ideas professionally.
Grade 3: Students understands the possibilities of Service design and can use the method to improve customers processes and facilities.
Grade 1: Students are able recognize Service design methods and know how to act as member of Service design group.
Assessment Methods
- Exam 30%, Group work 70%
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